Cole Services is a top-notch organization. Each employee exemplifies professionalism and excellence in there work no matter what the task is. There response is quick and each team upon arrival concentrates on the problem that needs to be address. I was extremely impressed with Tony who helped me with my recent situation and who recognized my needs. The task is on going at this time, but the team that was assigned has performed with excellence...
I called Cole's with an emergency, plugged drain, talked to Bernard, explained the situation. He was very helpful and gave me a good explanation of the service I was to get including estimated cost. He also understood that I needed the service ASAP, Bernard had a service tech out within 2 hours. The service tech's name is Grant, he was very courteous and clean, got right down to business, assessed the problem fixed it, presented me with the bill with the aforementioned costs...
Kianna ("Kai") had me at hello! From the moment she loved all over my dogs I knew she was a keeper! Not only did Kai complete the service well, she was gracious enough to show me step by step the things she was doing (move over, dad!) so I could have a better understanding. I felt confidant that she was an expert at her craft and I walked away knowing a thing or two about my furnace/air conditioning unit! My experience was educational, friendly, and efficient! Yes, please, let's do this again!!! Thank you, Kai!
Jamie Mahkorn Malchak
The stars I'm giving are for our service rep, Kai. We have not had the best service with Cole up to this point to say the least. We were expecting another poor experience, but from the moment Kai showed up (on time) she was nothing but helpful and friendly. She found the issue, corrected it and then tested the fix several times to make sure it was, in fact, fixed. I cannot say enough good things about Kai and will always request her to be our service tech.
The staff at Cole Services is very accommodating and courteous... Bernard in the office saw that I was not able to leave and get my husband a birthday card because I was waiting for the reps to come for an appt... so he very graciously offered to have them stop and buy a card for me.... and they did!!! What a great company and staff.
Cole arrived as soon as we called. They understood our crazy plumbing and brought the equipment to figure it out quickly and efficiently. David Lindsey was great. He answered all of our questions, explained their procedures and even managed to get us back together when they were finished. He is very personable and able to talk to people.